Technical Support
Position Details:
Industry: Mass Media
Work Location: Carrollton, TX
Job Title: Help Desk Support
Duration: 5+ months
Pay-rate: $18/hour on W2
Responsibilities:
• As a Technical Support Representative, you will be resolving technical problems reported by tax practitioners from the major accounting firms and Fortune 500 companies.
• With using active listening skills, you will:
• Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms.
• Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis.
• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
• Meet call metrics and standards as defined by the department, and enter all requests into SFDC database.
Qualifications:
• High School diploma or equivalent required; Bachelor's degree preferred.
• 1-2 years experience in a call center environment.
• 2+ years experience in a technical environment.
• Professional demeanor; ability to interact positively with customers.
• Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others.
• Solid working knowledge of the Windows Operating System, including but not limited to Windows 7.
• Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.
• Working knowledge of SQL 2008 R2 preferred.
• Must be knowledgeable in supporting Internet Browsers (IE, Chrome, Firefox, etc...).
• Understanding of standard client/server, networking and internet fundamentals.
• Understanding of MS Office and support of add-in services.
• Requires strong organizational and time management skills.
• Knowledge of Windows Server 2003/2008 or Terminal Services a plus.
• MCSE or other technical certifications a plus.
To schedule an interview, please contact;
Monil Narayan
973-929-3861