Technical Support - French

• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization’s systems and capabilities.
• Analyses business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assists in the business process redesign and documentation as needed for new technology.
• Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications.
• Educates the IT organization on the direction of the business.
• Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.
• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge.
• May make recommendations for buy versus build decision. Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
• Typically has 3 to 5 years of relevant technical or business work experience.
• Applicant must speak French. Flexible work schedule is necessary.
• This position may require working nights and/or weekends per business needs.

To know more about the position or to schedule an interview, please contact after applying to the position here:

Vishwas Jaggi
480-327-0540