Tele Sales Executive

Key Responsibilities

1. Outbound UpgradeCalls to Single‑Unit MIF Customers

• Make outbound calls to single‑unit MIF customers for the team, to explore or promote machine upgrade opportunities.
• Engage customers, identify their needs, and generate interest for unit upgrades.
• Capture customer intent and guide interested customers to the next step (appointment booking, documentation process to upgrade or follow‑up by Account Manager).

2. AppointmentSetting and Routing

• Convert qualified upgrade opportunities into appointments.
• Schedule appointments and route them to the assigned Account Manager for follow‑up.
• Ensure all appointment details, call notes, and customer information are accurately captured in CRM.
• Maintain high acceptance and conversion rates through quality qualification and communication.

3. Inbound LeadQualification

• Respond promptly to inbound sales leads routed from Sales Admin Team.
• Validate lead quality using predefined qualification criteria.
• Document and route qualified leads to the correct Account Manager.
• Ensure seamless handoff and minimal lead leakage.
• Monitor Account Manager’s responsiveness to inbound leads.

4. Reporting &Administration

• Maintain accurate and up‑to‑date customer interaction logs in CRM.
• Provide weekly reports on activities, KPIs, customer feedback trends, and issues encountered.
• Support continuous improvement by identifying recurring customer concerns or upgrade barriers.