Training and Quality Assurance Manager

We are hiring a Training and Quality Assurance Manager to lead staff capability development, service quality standards and continuous improvement across our wellness and traditional therapy outlets in Singapore.

Key Responsibilities:

- Design, implement and review training programmes for service staff, outlet teams and supervisors.

- Develop training materials, SOP guides and service quality benchmarks to support operational consistency.

- Conduct staff assessments, coaching sessions and refresher training to improve service performance.

- Monitor customer feedback, service quality indicators and operational compliance standards.

- Perform outlet audits and identify areas for improvement in service execution and customer experience.

- Work closely with management and outlet leaders to strengthen service quality, team discipline and customer satisfaction.

- Support onboarding and structured skills development for new employees.

- Prepare training reports, quality review findings and improvement recommendations for management.

Requirements:

- Strong ability to develop SOPs, training systems and quality monitoring processes.

- Good leadership, coaching and communication skills.

- Strong organisational skills and attention to detail.

- Experience in service, hospitality, healthcare, wellness or retail operations will be an advantage.

- Ability to support a multi-outlet environment and continuous improvement initiatives.