Workplace Onsite Support Engineer / Service Point Onsite Support Specialist (Ref 26466)

Responsibilities

• Provide onsite technical support and administration for end-user devices, including desktop PCs, notebooks, printers, corporate mobile devices, projectors, peripherals, and other workplace IT equipment.

• Deliver movement, additions, changes, and decommissioning services for workplace hardware and software across service locations.

• Install, remove, relocate, configure, test, and set up hardware and locally connected devices.

• Perform local software installations and reinstallations based on approved service requests and incident tickets.

• Diagnose and resolve hardware faults, including defective component replacement, coordination with manufacturers or maintenance providers, and arrangement of spare parts where required.

• Analyse and resolve software issues, including configuration checks, user-side troubleshooting, and reinstallation where necessary.

• Escalate unresolved software issues to the relevant support teams or application owners and track progress through to resolution.

• Support deployment of new hardware, software, upgrades, and add-ons for workplace users.

• Handle priority and VIP support requests requiring rapid onsite response.

• Provide first-level support for projectors, meeting room equipment, and basic network connectivity issues.

Requirements

• Diploma in Computer Science, Computer Engineering or equivalent

• Minimum 2 to 4 years working experiences in IT Helpdesk / Desktop support

Licence no: 12C6060