WPC Partner Ops Support & Optimization

In this role, you will own the support tool strategy alignment, enabling reporting frameworks, automation workflows, and AI/ML initiatives representation. You will partner closely with IS&T, Product Engineering, Data Science, and Global Operations teams to drive operational velocity and high adoption rates of enterprise support tools. While you will not be responsible for core product engineering, basic ticket resolution, or vendor staffing, your strategic focus will encompass the core accountabilities below. Minimum Qualifications Expertise in systems architecture, support tool data design, and technical fluency Strong background in workflow automation, process engineering, and systems thinking Demonstrated ability in strategic planning, root cause analysis, and feedback loop design Proven track record in change management (including breaking down regional silos), overseeing tool rollouts, UAT coordination, and technical documentation Strong cross-functional collaboration skills, with the ability to influence IS&T and Engineering tool roadmaps, operational processes, and AI/ML investment priorities Strong decision-making skills regarding tool configuration, dashboard structures, data reporting standards, and automation rules Bachelor’s degree or equivalent experience Preferred Qualifications .