Americas Retail Fulfillment Operations Business Analyst Manager

The Americas Retail Fulfillment Operations Business Analyst Manager is responsible for: Team Leadership: Lead team of business analysts focused on Retail and Online route to market metrics and insights Guide team with building models, analyzing data, and developing insights Develop team capabilities in modern analytics approaches including Python, AI/ML, and generative AI applications Become an authority on supply chain KPIs and complexities to optimize Retail Fulfillment Operations Business-to-Technical Translation: Serve as primary liaison between RFO and cross-functional teams on technology initiatives Translate business requirements and operational needs into clear technical specifications that technical parter teams can execute against Represent RFO’s perspective in discussions about technology solutions, ensuring business context is understood and prioritized Partner on capital projects from concept through implementation, providing support/guidance throughout Cadenced Based Operational Excellence: Drive critical run-the-business alignment discussions and initiatives with cross-functional partners (LOG, SDM, WWRFO, etc) Provide data-driven models and analysis to support key business decisions Aggregate insights across the Americas region and influence business decisions to optimize sell-through Identify and lead process/system improvement opportunities, including automation initiatives Partner across all RFO fulfillment models on key initiatives and reporting requirements Future State Vision & Strategy: Contribute to the technology vision for RFO Stay current on emerging technologies relevant to supply chain operations—particularly AI/ML, generative AI, demand forecasting, and supply chain visibility platforms Identify opportunities where new technologies could transform RFO operations and articulate the business case to stakeholders Drive alignment of systems, tools, processes, and org structures across regions (Worldwide teams, EMEIA, and APAC) Coordinate across regions to surface reusable ideas, avoid duplicated effort, and ensure consistent strategic direction Occasional travel required Minimum Qualifications Bachelors degree with minimum 5-7 years of relevant Operations experience Minimum 2 years management experience Preferred Qualifications Leadership & Communication Experience leading analytics teams through technology or methodology transitions Strong executive presence; comfortable delivering insights and recommendations across all levels of management Ability to articulate technical concepts in business-friendly language and vice versa Track record of influencing decisions through data-driven models in ambiguous or fast-paced environments Experience driving large-scale programs with measurable outcomes Demonstrated ability to coordinate across regions or business units to share best practices and reduce duplicated effort Natural curiosity about emerging technologies and how they could transform business operations Technical & Analytical Familiarity with AI/ML concepts, generative AI applications, and their potential use cases in supply chain/operations Experience with demand forecasting methodologies or supply chain visibility platforms Proficiency with relational databases (e.g., Snowflake, MySQL) and visualization tools (Tableau, ThoughtSpot) Six Sigma, BPI, or similar process improvement certification MBA or advanced degree preferred