Manager- Americas Reseller Operations, Customer Support Account Manager

•Lead & Inspire: Manage, mentor, and develop a team of account managers and business analysts focused on scaling operational support and overseeing Collaboration, Planning, Forecasting, and Replenishment (CPFR) with key channel partners. •Data-Driven Strategy: Become an authority on supply chain KPIs and channel complexities. Utilize data-driven models and deep analytics to identify trends, evaluate complex data sets, and drive critical business decisions that optimize sell-through. •Executive Influence: Aggregate key channel insights and present, defend, and influence business plans to senior executive leadership (both internal and external) on a weekly basis. •Cross-Functional Alignment: Build highly effective, matrixed partnerships with regional and global Sales, Finance, Supply Demand Management (SDM), and Logistics teams. Drive critical run-the-business alignment discussions (e.g., weekly product reviews and quarter-end management syncs) to ensure operations plans meet sales requirements. •Process & Infrastructure Improvement: Identify and lead process and system improvement opportunities within Americas Operations. Create appropriate measurement frameworks to drive corrective action, standardize account deliverables, and take large-scale global projects from the concept phase to implementation. •Sustainability: Drive innovation opportunities within our supply chain aimed towards achieving Apple’s Sustainability and eco-friendly goals of Carbon Neutrality by 2030. Minimum Qualifications Experience: 5+ years of proven supply chain experience in planning, demand fulfillment, inventory management, forecasting, or sales operations. Analytical Rigor: Extensive experience in reporting, data mining, and utilizing analytics tools to synthesize quantitative and qualitative data. Ability to think strategically and execute tactically with a high level of comfort working with numbers. Communication: Strong written communication and excellent presentation abilities. Must be able to influence across all levels of an organization, up to executive leadership. Education: Bachelor's degree in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or a related field. Language Proficiency: Ability to speak Spanish and/or Portuguese is a plus Preferred Qualifications Master’s degree or equivalent in Business (MBA), Supply Chain, or an Engineering discipline. Demonstrated leadership ability with at least five years of experience in a customer-facing setting (Resellers/Telco experience is highly regarded). Prior experience in fields that demand complex quantitative analysis, such as finance or consulting. Proven process improvement skills, including Six-Sigma or Business Process Improvement (BPI) experience, combined with a natural curiosity to understand how systems work. Ability to maintain poise and a positive attitude in a challenging, fast-paced environment while dealing with an immense degree of ambiguity.