Apple Store Online Communications Manager

As the Retail Online Communications Manager, you will lead a hard-working, globally distributed team who create email, SMS, and other direct-to-customer transactional communications. Operating in a fast-paced, continually changing environment, you will be the subject matter expert driving the strategy and execution of these critical touch points. Minimum Qualifications 7 years of experience in project/program management, including leading cross functional partners in a technical field. 3 years of experience mentoring and guiding others through developmental and timely feedback, project milestones, and deliverables. Experience leading and collaborating with cross-functional teams (engineering, product, operations) to translate business requirements into technical solutions without direct management authority. Proficiency driving multiple high-impact projects simultaneously Experience fostering a diverse, inclusive, and collaborative team culture within a geographically distributed workforce. Ability to work outside of typical business hours and flexibility to travel per business needs. Preferred Qualifications 10+ years of experience leading cross-functional teams with worldwide scope. Subject matter expertise in transactional communications, direct-to-customer messaging channels, and related infrastructure. Experience managing remote or globally distributed teams across multiple time zones. Technical leadership experience, including familiarity with templating engines (such as Apache Velocity) and fundamental software development. Background presenting to and influencing senior leadership. PMP, Scrum Master, or related project management certifications. Experience navigating confidential information and complex, matrixed organizational structures.