Associate Production Support Engineer

You will provide front-line production support for mission-critical cryptocurrency systems, monitor system health, and respond to incidents to ensure uninterrupted operations. You will debug and troubleshoot applications written in Java and Python, drive automation to reduce manual effort, and coordinate with global counterparts to deliver follow-the-sun support. You will document runbooks and communicate with clients about incident status and resolutions.

Responsibilities

• Provide front-line production support across cryptocurrency business lines and functions
• Automate repetitive support tasks to minimize manual effort
• Monitor system health and performance and identify issues promptly
• Debug and troubleshoot complex applications written in Java and Python
• Collaborate with development teams to implement fixes and enhancements
• Coordinate with global counterparts to ensure follow-the-sun support
• Document and maintain support procedures, runbooks, and knowledge base articles
• Communicate with clients to understand and address support needs and provide updates
• Proactively identify areas for system and process improvement

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• 4+ years of experience in production support or engineering roles, preferably in finance
• Direct exposure to trading system internals, post-trade processing, or real-time risk engines
• Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python
• Experience with incident response, root cause analysis, and structured problem-solving in production
• Detail-oriented with a focus on accuracy and quality
• Excellent verbal and written communication skills
• Ability to build and maintain strong client relationships and provide outstanding customer service
• Proven ability to work in a fast-paced, dynamic environment and prioritize tasks effectively

Benefits

• Competitive base salary
• Discretionary bonus
• Company-paid health and protective benefits for employees and eligible dependents
• Free virtual coaching and counseling sessions
• Employee Resource Groups