Bar Host, The Savoy Hotel

Job Title: Host

Department: Food & Beverage Bars

Inspired and supported by: Head of Bars

Salary: £37,996 including service charge

You will be accountable for:

• Delivering a memorable and professional Forbes 5-star service experience in our outlets, across all our F&B outlets

• Advising guests through enthusiastically sharing your knowledge about our F&B

• offering

• Delivering on all standards, policies and procedures to create memorable luxury

• guest experiences

• Maintaining a professional, smart and neatly groomed 5-star appearance

• Your key responsibilities & contribution will be:

• Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team

• Assisting guests regarding menu choices in an informative and enthusiastic way

• Taking reservations with all required details in a welcoming and friendly manner

• Boosting our revenue through upselling and other creative initiatives

• Sharing knowledge of offering, promotions, preparation, general hotel knowledge

• and Savoy stories

• Following all health & safety policies when handling food and beverage

• Carrying out administrative duties, including printing menus and managing

• stationary requisitions

What you will need to do this role:

Essential:

• 1-2 years serving or hosting experience in a luxury hospitality environment

• Passion for and understanding of 5-star hospitality and what it takes to deliver it

• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction

• Quick thinking, resourceful and able to solve problems ’in the moment’

• Ability to always remain calm and courteous

• Ability to work well under pressure in a fast paced and changing environment

• Able to work collaboratively as part of a team

• Willing to work in rotating shifts including weekends and public holidays

• Excellent knowledge of spoken and written English

Desirable:

• Basic knowledge of a POS System

• Basic knowledge of OpenTable

• Industry related certifications (i.e. WSET)

• Basic knowledge of a PMS system (Opera)

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and additional service charge
• Life insurance and pension
• 31 days of holiday (including public holidays)
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay for two at The Savoy after successful probation
• Colleague restaurant, gym, interfaith prayer room and wellness room
• Laundry services
• Cashback for wellbeing/healthcare expenses; HSF & Perkbox
• Employee assistance program
• Virgin Active and The Gym Group membership discounts
• Cycle-to-work scheme
• Season ticket loan for commuting
• Annual optician reimbursements of £100
• Local discounts for F&B and retail