Captain

• Ensure the overall smooth operation of all Hotel Food & Beverage outlets (including restaurants, lounges, and beverage service areas).

• Ensure the delivery of excellent service by maintaining high staff morale and strong team spirit.

• Ensure effective scheduling of the Hotel Food & Beverage team, including reporting hours worked to the Food & Beverage Coordinator and inputting schedules into system.

• Provide motivation and ongoing support to all team members.

• Coordinate Food & Beverage requirements for hotel events and functions.

• Ensure accurate Food & Beverage billing for groups and guests.

• Participate in the training and coaching of new and existing team members.

• Participate in the Manager on Duty Program for the hotel restaurants.

• Be Health & Safety conscious and actively involved in maintaining a safe work environment.

• Actively participate in the hotel’s environmental program and department-specific initiatives, working toward sustainable operations.

• Comply with hotel policies, procedures, and the code of ethics.

• Perform any and all other tasks as assigned by management.

• Uphold the highest standards of internal and external customer service at all times.

• Work assigned shifts in other Food & Beverage departments as directed by Management.

• One year of supervisory experience in a hotel restaurant or lounge (four-diamond hotel).

• Two years of progressive experience in a high-volume hotel restaurant or lounge.

• Must have thorough working knowledge of hotel food & beverage operations.

• Good English communication skills

• Proven leadership, motivational, decision-making, and problem-solving skills.

• Strong business acumen with an understanding of hotel financial reporting structures.

• Excellent, proven food & beverage product knowledge is required.

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus