Catering and Conference Services Executive

Duties & Functions:

• Handle incoming catering, social, and wedding inquiries and convert them into confirmed business
• Proactively upsell menus, venues, AV, décor, and added services to maximize total event revenue
• Identify and develop new business opportunities within Arabic-speaking markets and social segments
• Build strong relationships with wedding planners, social event planners, and key clients
• Negotiate contracts, pricing, and terms in line with hotel strategy and approvals
• Achieve individual and team revenue targets
• Conduct professional site inspections to convert business
• Create proposals and contracts in line with hotel standards
• Ensure all event payments, deposits, and guarantees are received as per finance policy
• Coordinate and manage social events and weddings, ensuring all client requirements are delivered with precision
• Support corporate events when assigned by management
• Act as the main point of contact for clients from contract to event day
• Coordinate menu tastings and support menu planning with clients and culinary team
• Assist clients in coordinating external vendors (florists, furniture, linen, entertainment, etc.)
• Prepare floor plans, seating plans, and event coordination materials
• Conduct site inspections and planning meetings leading up to events
• Meet and greet clients on the day of the event and oversee smooth execution
• Conduct proper event handovers to Banquet Operations for flawless delivery
• Proactively solve problems onsite to protect guest experience and revenue
• Gather client feedback and share insights with CCS leadership
• Attend BEO meetings and ensure full operational alignment across Banquets, Culinary, AV, Engineering, Security, and Front Office
• Ensure all event details are accurately entered and maintained in Delphi / Amadeus
• Prepare and distribute Daily Event Reports to relevant stakeholders
• Ensure BEOs, floor plans, and operational notes are complete, accurate, and issued on time
• Ensure smooth internal communication between all departments involved in event delivery
• File contracts, maintain organized digital and physical files, and ensure timely collection of signatures
• Maintain accurate client and event records in all systems
• Manage correspondence and CCS-related inquiries professionally and in a timely manner
• Compile event data for internal analysis and reporting
• Process business-related forms including refunds, complimentary forms, entertainment
• vouchers, and expense reports
• Ensure full compliance with hotel systems, policies, and procedures