Collections Accounts Receivable Specialist

You will own daily cash application and reconciliation including ACH wire and credit card payments. You will investigate and resolve unapplied or misapplied cash and reconcile bank and Stripe transactions. You will manage collections including proactive outreach on overdue invoices and reducing DSO. You will partner with Sales and Customer Success to resolve billing issues and drive timely payments. You will handle credit card disputes and chargebacks, including documentation and resolution. You will monitor and manage account suspensions for delinquent customers. You will perform bad debt analysis identifying at risk accounts and supporting write offs. You will prepare and deliver weekly AR updates to leadership on collections status aging and suspensions. You will support manual billing and invoice generation ensuring accuracy and completeness. You will collaborate across teams to improve AR processes and support automation initiatives.

Responsibilities

• Own daily cash application and reconciliation, including ACH, wire, and credit card payments
• Investigate and resolve unapplied or misapplied cash and reconcile bank and Stripe transactions
• Manage collections efforts, including proactive outreach on overdue invoices and reducing DSO
• Partner with Sales and Customer Success to resolve billing issues and drive timely payments
• Handle credit card disputes and chargebacks, including documentation and resolution
• Monitor and manage account suspensions for delinquent customers
• Perform bad debt analysis, including identifying at-risk accounts and supporting write-offs
• Prepare and deliver weekly AR updates to leadership on collections status, aging, and suspensions
• Support manual billing and invoice generation, ensuring accuracy and completeness
• Collaborate cross-functionally to improve AR processes and support automation initiatives

Requirements

• 3 to 6 years of experience in Accounts Receivable Collections or Order to Cash roles
• Strong hands on experience with cash application collections and reconciliations
• Experience managing credit card disputes or chargebacks
• Familiarity with ERP systems such as NetSuite and payment platforms like Stripe
• Strong Excel skills such as pivot tables lookups data analysis
• Excellent written and verbal communication skills with customer facing experience
• Comfortable working in a shift aligned with US time zones
• High attention to detail and strong problem solving skills
• Ability to work independently in a fast paced global environment

Benefits

• Competitive compensation package including equity
• Inclusive Healthcare Package
• Learn and Grow we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off
• We will provide you the gear you need to do your role and a WFH budget for you to outfit your space as needed