Contact Centre Officer

Our client is seeking responsible and customer-focused individuals who are confident handling high volumes of customer enquiries in a fast-paced environment.

This role is suitable for candidates who are patient, professional, detail-oriented, and comfortable communicating with customers over the phone daily.

Job Scope:

• Manage inbound customer enquiries through calls and emails in a timely and professional manner.
• Provide accurate information and first-level support for customer issues and enquiries.
• Perform issue identification, troubleshooting, and escalation according to internal procedures.
• Handle customer concerns calmly and professionally while maintaining service standards.
• Ensure proper documentation and follow-up of all cases.
• Support operational and administrative duties as assigned.

Job Requirements:

• Minimum GCE ‘O’ Level or equivalent.
• Minimum 1 year of experience in contact centre, customer service, or frontline support roles.
• Comfortable handling a high volume of calls and customer interactions daily.
• Strong communication skills with clear spoken and written English.
• Able to multitask, follow processes, and work independently with minimal supervision.
• Comfortable working in a desk-bound office environment during office hours.
• Basic technical troubleshooting knowledge for mobile phones and applications is preferred.
• Healthcare industry experience is an advantage.

📍 Location: East

🕒 Working Hours: Monday to Friday: 8:00am – 5:00pm, Saturday: 8:00am – 1:00pm (44 working hours weekly)

💰 Salary: Basic up to $2,300

If this sounds like you, click APPLY NOW to send us your CV.
We regret that only shortlisted candidates will be notified.

Eleanor Ho

EA Registration No.: R1325724

EA License No.: 25C2695