Customer Service

Job Summary

Support customer service and office operations by managing inquiries, assisting with follow-ups, performing data entry, and organizing administrative tasks in a collaborative team environment.

Responsibilities

• Respond to basic customer inquiries via email, phone, and WhatsApp, escalating complex issues to management for resolution
• Assist customers with post-appointment follow-ups, scheduling, and guiding them through forms and general information
• Enter and update data accurately in records and prepare reports to support office functions
• Organize files, prepare meeting materials, and send reminders to support ad hoc office duties
• Maintain confidentiality while working independently to manage daily office operations

Preferred competencies and qualifications

• Local Diploma
• Experience in administrative or assistant roles is advantageous; fresh graduates are encouraged to apply
• Proficient in MS Office applications including Word, Excel, PowerPoint, and Outlook
• Strong attention to detail and organizational skills

Other Information:

• Friendly and supportive team environment
• Balanced work-life approach
• Opportunities for learning and growth

Note: Only shortlisted candidates will be contacted. Thank you for your interest!