Customer Service Executive (Supply Chain) / Jurong / Contract

Customer Service Executive (Supply Chain) / Jurong / Contract

Summary
Responsible for managing customer orders and coordinating supply chain activities, including inventory, procurement, and production planning, to ensure timely delivery and high customer satisfaction.

Responsibilities:

• Manage large number of incoming calls.
• Manage customer accounts and order portfolios, ensuring accurate and timely processing of orders and amendments in accordance with established procedures and data integrity standards
• Primary point of contact for customers and stakeholders, handling inquiries related to order status, shipping arrangements, and delivery commitments in a timely and professional manner.
• Build and maintain good working relationships with customers, service providers, and internal stakeholders across regions to ensure effective coordination
• Purchase materials, plan stock inventory
• Keep records of customer interactions, process customer accounts and file documents
• Coordinate production workflow for one or multiple products
• Plan and prioritize operations to ensure maximum performance and minimum delay
• Determine manpower, equipment and raw materials needed to cover production demand
• Monitor jobs to ensure they will finish on time and within budget
• Collaborate with quality control, warehouse and other staff
• Follow communication procedures, guidelines and policies
• Streamline and automate processes wherever possible
• Prepare accurate daily reports, order management reports and KPI dashboards
• Maintain accurate, audit compliant documentation in line with company policies and standards.
• To actively take initiatives and participate in continuous improvements in your work area
• Take the extra mile to engage customers

Requirements:

• Diploma in Business, Supply Chain, Logistics, or equivalent
• Experience in customer service, supply chain, and logistics
• Good communication and interpersonal skills, with the ability to manage stakeholders across regions and functions.
• Customer focused and solutions oriented, with the ability to perform effectively in a fast-paced environment.
• Well organised, detail oriented, and able to manage multiple priorities independently
• Proficient in Microsoft Office applications, in particular MS Excel, IT savvy, familiar with SAP. (Knowing IBM AS400 i.e. legacy system will be a plus)