Customer Service Professional III
- Receives inquiries from customers from various sources (phone, email and live chat), answers questions and/or resolves individual problems.
- Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
- Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
- Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
- Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
通过各类途径（热线电话、电子邮件和在线客服）接收客户的询问，高效并高质量地回答问题和/或解决客户问题。
及时处理和协调客户工作。
为客户非技术性的咨询或申请提供支持，并确保所有客户申请都得到明确记录、沟通并妥善管理。
与公司其他部门（如销售、业务发展或财务等）保持沟通与合作，以确保让客户体验到卓越的服务。
跟进查询电话；迅速、专业地回应特定客户的询问。
了解有关作业指导书、客户要求等最新知识，并利用这些知识提供卓越的服务。
阅读并遵守 UL Solutions行为准则。
完成公司安排的其他职责。
- College diploma or above
- At least one year of external customer service experience
- Good interpersonal and communication skills
- Fluent in Mandarin and English
- Experience in Call Center or managing a digital channel is preferable