Discipline Support Officer (DSO)

1. Daily Supervision & School Routine Support

Maintain a highly visible presence across school spaces (e.g., corridors, canteen) through systematic patrols to support student safety and positive behavior.
Respond promptly to emerging discipline cases during the school day.
Support the implementation of regular school routines and expectations, including grooming checks and late-coming monitoring.

2. Case Investigation & Disciplinary Actions

Conduct fair, objective, and thorough investigations into student discipline cases.
Support the execution and oversight of disciplinary actions such as detention, school service, in-house suspension, and behavioral monitoring.

3. Records Management & Data Analysis

Maintain accurate, confidential, and up-to-date records of student discipline cases, interventions, and follow-up actions.
Monitor and analyze discipline data and behavioral trends to identify emerging concerns and propose preventive strategies.

4. Restorative Discipline & Parent Partnership

Guide students to reflect on their actions, take responsibility for their behavior, and facilitate restorative conversations to repair relationships.
Communicate professionally and sensitively with parents regarding student behavior, discipline cases, and follow-up actions.
Facilitate constructive, restorative conversations between students, parents, and the school when appropriate.

Work Experience

Mandatory: Former working experience in a uniformed service background (e.g., Singapore Police Force, Prison Service, or equivalent).
Preferred: Prior experience in youth-related case investigation and restorative work, such as behavioral support.

Core Competencies & Attributes

Competent in case investigation, conflict management, and de-escalation techniques.
Possess a calm, firm, yet respectful approach when handling challenging student situations.
Demonstrate sound judgment, strict discretion, professionalism, and strong interpersonal and communication skills.
Strong alignment with care-based and restorative discipline models, showing deep respect for student dignity and confidentiality.

Technical Skills

Comfortable utilizing daily workplace IT software, including emails, MS Word, data entry in MS Excel, MS PowerPoint, and Google online collaborative tools.

The personnel will be deployed based on the following estimated termly work hours (capped at approximately 1,518 hours across the contract period):

Mondays to Wednesdays & Fridays: 7:30 AM to 3:00 PM (Includes a 1-hour break; 6.5 working hours).
Thursdays: 7:30 AM to 5:00 PM (Includes a 1-hour break; 8.5 working hours).
Rest Days: Services are not required on Saturdays, Sundays, and gazetted Public Holidays.
School Closures: Services are not required on Home-based Learning (HBL) days, School Vacation periods, and Scheduled School Holidays (e.g., Youth Day, day after National Day, Teachers' Day).

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