FSM Configuration Manager

Job Summary

What you will do

• Work closely with the Service Lead and Business Owner to understand business requirements
• Participate in requirement gathering, solution design, and provide recommendations
• Configure and manage IFS applications including IFS Cloud, PSO, and MWO App
• Own and maintain FSM/IFS configurations across development, test, and production environments
• Ensure environment consistency and act as a gatekeeper for all IFS-related changes
• Collaborate with business stakeholders to improve existing processes and solutions
• Participate in project delivery, releases, and system enhancements
• Manage and resolve issues, including troubleshooting and support case management
• Handle test management and ensure proper validation and sign-offs
• Maintain ACP files and configuration documentation
• Coordinate with global teams and support cross-functional collaboration

We believe you have

• Minimum 10+ years of experience in Field Service Management solutions
• Strong hands-on experience with IFS Cloud, PSO (Planning & Scheduling Optimization), MWO Application
• Experience in configuring and customizing business applications.
• Strong troubleshooting and issue resolution skills.
• Experience in test management and multi-environment coordination (Dev/Test/Prod).
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Ability to work in a global and agile environment.
• Flexible and adaptable mindset in dynamic situations.