Guest laundry supervisor - Raffles The Red Sea

Key Responsibilities

• Quality Assurance & Inspection: Counter-check all processed items to ensure they are spotlessly clean, damage-free, and properly pressed before delivery.
• Operational Leadership: Supervise daily laundry, dry cleaning, and valet activities, organizing work schedules and conducting daily briefings to align the team on guest priorities and VIP requirements.
• Guest Request Fulfillment: Ensure meticulous adherence to specific guest instructions, such as light starch, specific folding techniques, or urgent service timelines.
• Financial & Administrative Control: Accurately record guest charges in the Opera Property Management System, manage inventory for chemicals and supplies, and assist with departmental performance reports.
• Safety & Maintenance: Regularly check laundry machinery (e.g., filters, press covers) for defects and ensure staff use all equipment and cleaning chemicals safely and properly.
• Team Development: Train staff in LQA (Luxury Quality Assessment) standards and mentor the team on high-end textile care and spotting procedures.

Qualifications & Requirements

• Experience: A minimum of 3 years in luxury laundry operations, with at least 1 year in a supervisory role. Pre-opening experience is a critical requirement for this specific location.
• Technical Skills: Proficiency in the Opera system and Microsoft Office. Deep knowledge of varied textiles, laundry chemicals, and stain removal techniques.
• Education: Post-secondary education or a degree in Hospitality/Business Administration is preferred.
• Core Attributes: Impeccable grooming, high attention to detail, and the ability to maintain a calm, gracious presence under pressure in a fast-paced environment.

• Attention to Detail: Meticulous and highly accurate in numerical data and report preparation.
• Time Management: Proven ability to meet stringent deadlines in a high-pressure environment.
• Integrity: Possesses the highest ethical standards regarding financial controls and confidentiality.
• Communication: Excellent interpersonal skills for dealing effectively with departmental heads and external auditors.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.