Laundry Manager

Job Purpose

This position is responsible for managing the hotel laundry operation effectively and efficiently ensuring excellent laundry/dry-cleaning services in accordance to the Hotel’s standards. Be responsible for the direct training and close supervision of all laundry staff coordinate and perform all the administrative duties. Ensure a high standard of laundry and dry cleaning is achieved.

Primary Responsibilities

Operation

• Direct all areas of Laundry in the requirements of the hotel in both daily and long term operations.
• Directly responsible for the administration and maintenance of an effective and continuous training programmed for all laundry staff.
• Develop standard operating procedures for new task or procedures documents all procedures
• Liaise with the Executive Housekeeper daily, to ensure there is a full understanding of the requirements of the laundry department, particularly during peak occupancy periods.
• Co-operate with the Food and Beverage Manager to ensure that adequate supplies of linen are available at all the times and presentation is of the standard required.
• Carry out regular checks in the Food and Beverage outlets to ensure the presentation of linen is at the required standard.
• Develop and maintain good communication with all other department Heads
• Regularly check to ensure prescribed washing formula are being used in order to achieve the highest possible quality of laundry and dry cleaning.
• Check the quality of guest laundry, dry cleaning on regular basis.
• Check all equipment on a regular basis to ensure that it is properly maintained and in good working order.
• Prepare maintenance requisitions and maintain an efficient follow up file to ensure that equipment does not fall in to disrepair.
• Ensure that adequate quantities of laundry and dry cleaning supplies are maintained, check incoming orders supplies and equipment.
• Prepare all necessary reports for the Executive Housekeeper, prepare monthly reports of the operations of the department.
• Stay well informed of all new laundry and dry cleaning product, system and new equipment available for possible improvement of quality and service.
• Make a comparison of cost of product used with comparable products.
• Schedule staff roaster to reflect the projected occupancy and business activity to ensure operating efficiency, consistent with good service and quality.
• Ensure all staff has a complete understanding of the house rules.
• Ensure guest laundry, dry cleaning and pressing is completed according to department standards and procedures
• Post bills accurately and in a timely manner
• Process all departmental paperwork
• Keep a strict control and record of items sent for laundering by staff members
• Assist Executive Housekeeper in assessing team members’ attendance and performance

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

Knowledge and Experience

• Preferably have 1 – 2 years' experience in the same positions
• Good oral proficiency in English language and speak other languages and basic understanding of local languages will be an advantage
• 5 stars & Luxury brand experience will be beneficial
• Solid understanding of hygiene standards and laundry operational procedure

Competencies

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

• Possess skills of leadership, developing, strategic thinking, problem solver.
• Excellent communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and always professionally groomed.