Head of Operations

Location: Pasir Panjang, Singapore

Job Type: Rotational Shift

Be a Vital Part of Our Support Team at Jamiyah Singapore.

Join Our Mission to serve the community, grounded in ethnic values and compassion.

Why Join Jamiyah Singapore?

• Purpose with Impact: Be part of a team that directly supports the community.
• Inclusive and Supportive Culture: Work in a multicultural environment where respect, teamwork, and support are core values.

Duties & Responsibilities

• Lead and supervise the Operations Team (Welfare/Operations Officers) to ensure smooth and effective halfway house operations.
• Develop and review strategic and operational plans to enhance centre performance and resident care.
• Ensure daily routines, resident movements, and overall safety measures are implemented and adhered to consistently.
• Monitor resident muster and movement trends; investigate and respond to irregularities or security breaches.
• Conduct or oversee preliminary investigations into incidents; recommend disciplinary actions where necessary.
• Uphold workplace safety and health (WSH) standards in accordance with internal protocols and regulatory frameworks.
• Ensure facilities, logistics, equipment, and resources are adequately maintained for optimal functioning.
• Coordinate with Case Workers and programme teams to ensure alignment between rehabilitation goals and operational execution.
• Provide leadership, mentoring, and performance management to operations staff.
• Submit regular reports to the Head, JHH on centre incidents, staffing, logistics, and compliance matters
• Serve as the liaison with emergency services and external vendors related to safety and security.
• Network and collaborate with external agencies to share best practices and strengthen service delivery.
• Represent the Home in meetings, conferences, and networking events with government bodies, welfare organisations, and partners.
• Support and participate in Jamiyah Halfway House and Jamiyah Singapore’s events and functions.
• Undertake additional responsibilities assigned by management, including duties beyond normal working hours when necessary.

Requirements

• Diploma or Degree in any discipline.
• Minimum 5 years of relevant experience in operations management, security, facility management, or government institution, including supervisory responsibilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access); working knowledge of data analysis and basic reporting.
• Strong team management, conflict resolution, and disciplinary management capabilities.
• High ethical standards, integrity, and commitment to organization mission and values.
• Able to interpret trends and data to develop appropriate operational responses.
• Willingness to respond to emergencies after hours and be on call when needed.

Benefits

• Comprehensive Medical & Leave Benefit.
• Supportive and conducive work environment.
• Training & Development opportunities.
• Unlimited opportunities to develop and harness your skills across multi-verticals.
• Being part of a noble organization with a strong heritage in community care.