Head of Product Trust and Safety

You will lead the product organization across Identity Verification, Risk Management, Disputes, Fraud Prevention, Compliance, and Internal Tooling. You will own the primary strategic initiative to build and maintain trust with sellers throughout their lifecycle from onboarding through account management and remediation. You will engage with external partners including regulatory bodies, compliance teams, and identity verification providers to build out strategic rationale for partnerships and integrations. You will drive accountability for Risk Loss Rate, Seller Trust metrics, Access expansion for trusted sellers, and ecosystem health across all of your products. You will deeply understand regulatory requirements, compliance frameworks, and the fintech landscape to shape the go to market and product strategy for Trust and Safety. You will prioritize work across Risk and Identity product areas while influencing prioritization of trust and compliance capabilities across products. You will validate product strategies through a combination of qualitative seller research, quantitative experimentation, and regulatory analysis to ensure intended impact on both seller trust and fraud prevention. You will drive execution across multiple functions and organizations including Product, Engineering, Compliance, Legal, and Operations to deliver on Trust and Safety initiatives.

Responsibilities

• Embed trust considerations across all seller facing products and experiences.
• Unify Risk and Identity organizations and create seamless experiences for sellers.
• Lead the product organization across Identity Verification Risk Management Disputes Fraud Prevention Compliance and Internal Tooling.
• Own the strategic initiative to build and maintain trust with sellers from onboarding through remediation.
• Engage with regulatory bodies including compliance teams and identity verification providers to build out strategic rationale for partnerships and integrations.
• Drive accountability for Risk Loss Rate Seller Trust metrics Access expansion for trusted sellers and ecosystem health.
• Shape go to market and product strategy for Trust and Safety by understanding regulatory requirements and fintech landscape.
• Prioritize work across Risk and Identity product areas while influencing prioritization of trust and compliance capabilities across products.
• Validate product strategies through qualitative seller research, quantitative experimentation, and regulatory analysis to ensure impact on seller trust and fraud prevention.
• Drive execution across multiple functions and organizations including Product Engineering Compliance Legal and Operations to deliver on Trust and Safety initiatives.

Requirements

• 8+ years of product management experience
• Experience leading Product teams across multiple product areas
• Track record of successful platform and infrastructure product development
• Experience with trust and safety, risk, identity, or compliance products
• Proven ability to drive cross functional alignment across large organizations
• Experience managing regulatory requirements and compliance driven product development

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning