Housekeeping Manager

Position Overview

The Housekeeping Manager is responsible for ensuring exceptional cleanliness, maintenance, and presentation standards throughout the hotel in alignment with Fairmont brand standards and luxury hospitality expectations. The role oversees all housekeeping operations, guest rooms, public areas, laundry coordination, colleague areas, and housekeeping team members to deliver memorable guest experiences while maintaining operational efficiency and service excellence.

Key Responsibilities

Guest Experience & Luxury Service

• Ensure all guestrooms, suites, public areas, and heart-of-house areas consistently meet Fairmont luxury standards.
• Maintain exceptional levels of cleanliness, comfort, and presentation that exceed guest expectations.
• Personally handle VIP arrivals, long-stay guests, and special requests to ensure a personalized luxury experience.
• Promptly resolve guest concerns and implement service recovery measures where required.
• Collaborate with Front Office and Guest Relations teams to enhance guest satisfaction scores.

Operational Management

• Oversee daily housekeeping operations and ensure room readiness targets are achieved.
• Conduct regular inspections of guestrooms, public areas, colleague facilities, and back-of-house areas.
• Ensure compliance with Fairmont Brand Standards, Forbes Travel Guide standards, LQA standards, and hotel SOPs.
• Coordinate with Engineering for preventive maintenance and room defect rectification.
• Manage deep cleaning schedules and preventive housekeeping programs.

Leadership & Talent Development

• Lead, motivate, and develop the housekeeping team through continuous coaching and training.
• Conduct performance evaluations, succession planning, and career development discussions.
• Ensure all team members maintain Fairmont grooming, appearance, and service standards.
• Promote a culture of engagement, inclusivity, and operational excellence.
• Support recruitment, onboarding, and retention initiatives.

Quality Assurance & Compliance

• Maintain the highest standards of hygiene, sanitation, and safety.
• Ensure compliance with local regulations, Accor policies, and hotel procedures.
• Conduct routine quality audits and implement corrective action plans.
• Ensure proper use, storage, and handling of chemicals and cleaning equipment.
• Lead departmental preparedness for internal and external audits.

Financial & Administrative Management

• Prepare and manage departmental budgets and forecasts.
• Monitor payroll, productivity, labor costs, and departmental expenses.
• Control inventories for linen, uniforms, guest supplies, and cleaning materials.
• Identify opportunities for cost savings without compromising guest experience or quality standards.
• Prepare departmental reports and performance analyses.

Sustainability & Environmental Responsibility

• Support Fairmont’s sustainability and environmental initiatives.
• Promote responsible use of water, energy, and cleaning resources.
• Ensure waste reduction and recycling practices are followed within the department.
• Participate in ESG and sustainability programs as directed by the hotel.

Qualifications

• Degree or Diploma in Hospitality Management, Hotel Management, or related discipline.
• Minimum 6–8 years of Housekeeping experience in luxury hotels, including at least 2–3 years in a leadership role.
• Pre-opening experience in a luxury hotel environment is preferred.
• Strong understanding of luxury housekeeping operations, quality standards, and guest engagement.
• Proficiency in hotel management systems and housekeeping technology platforms.