Lead Cust Exp Specialist

Job Description-Lead Customer Experience Specialist.

• Interacts with customers prior to and after sale In French Language.
• Processes orders/Billing, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Develops and maintains positive customer relations.
• Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order/Billings/PR
• Clear Backlogs.
• O2C knowledge
• Respond to Customer Queries and Claims (non-Disputes).
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Work with Dispute Team to manage the disputes

Skills Required:

• Any Graduate with minimum 2 years of experience.
• French Language Proficient/Expert
• Highly adaptable and able to learn new technologies quickly.
• Encourage & Follow Honeywell Behavior/policies.
• SAP- Order Management
• Salesforce | SAP | Excel | Case Management