Manager, Apple Store Online Digital Project Management

As a Project and Program leader, you will lead a team of senior project managers responsible for Apple’s most complex, high-impact initiatives across Retail Online and the global Retail Contact Center ecosystem. You will shape direction, elevate performance, and build the systems, people, and partnerships that enable world-class delivery. You are a strategic operator and inspirational people leader — someone who thrives in complexity, brings clarity to ambiguity, and mobilizes teams toward ambitious outcomes. You know how to influence without authority, build deep trust across functions, and drive alignment at senior levels. You balance decisiveness with empathy, ensuring that teams feel both challenged and supported. Minimum Qualifications 10+ years of experience leading complex, cross-functional programs in technology, eCommerce, or Contact Center environments. 5+ years of proven success managing and developing teams or managers, with a focus on driving clarity, accountability, and measurable business outcomes. Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership. Deep strategic and technical knowledge in eCommerce and/or Contact Center technologies (ex. payments/financing applications, order maintenance tools, fulfillment and order management, Agentic AI solutions, telephony/chat/video systems and infrastructure). Preferred Qualifications Deep understanding of the Software Development Life Cycle (SDLC) and strong technical fluency in contact centre and enterprise systems. Known for building trusted cross-functional relationships and influencing outcomes without direct authority. Uses data and insight to frame risk, surface opportunities, and guide decision-making. Anticipates issues, acts with urgency, and rallies teams to navigate ambiguity with clarity and focus. Exceptional communication and storytelling abilities across all organizational levels. PMP or Certified Scrum Master preferred; Master’s degree or equivalent experience a plus. Models inclusion, curiosity, and respect for diverse perspectives — reflecting Apple’s values in daily leadership.