MS - IT Infra/Cloud - Senior Associate(Sr. Analyst) - End User Endpoint & Application Patching - operate

Role: Digital Workplace Software Distribution

Level: Senior Associate

Experience: 5+ years

Description:

In this role, the candidate is required to have extensive experience with deployment tools for Monthly patching, Standard deployments, reporting, software packaging, security policies etc. for Windows Operating Systems.

Responsibilities:

• Expert in Desktop Management

• Expert in Windows 10/11 related issues

• Must have 6+ years of technical expertise in administrating various Software deployment tools such as SCCM, Intune etc.

• Must have experience with Software packaging tools

• Managing mass software distribution and troubleshooting failed deployments.

• Managing end to end patching for end user devices at the global level.

• Application and third-party patching.

• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.

• Participate in triage calls for major incidents and help drive resolutions and follow-up with long term remediation.

• Research and analyze new technologies. Establish and monitor short- and long-range plans for Infrastructure Solutions.

• Conducting Root Cause Analysis (RCA) for the problems and ensure to avoid its reoccurrence.

• Support, Manage, optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates.

• Frequent reporting of the deployments for stakeholders.

• Manage Desktop (software and connectivity) incidents through to resolution.

• Experience in Automations through PowerShell or python.

• Strong ITIL process knowledge.

• Strong analytical, troubleshooting and problem-solving skills.

• Strong communication and collaboration skills.

Qualifications:

• Bachelor’s degree in Computer Science or related technology field preferred.

• Strong working knowledge of ITIL principles and ITSM.

• Current understanding of industry trends and methodologies.

• Outstanding verbal and written communication skills.

• Excellent attention to detail.

• Strong interpersonal skills and leadership qualities.

• Certification with any deployment tool – Preferrable.