MS Specialist OSS

System Management: Design, deploy, configure, and maintain OSS platforms for network monitoring, fault management, performance management, and service assurance. Integration: Integrate various network elements and IT systems with OSS solutions to create a unified operational view. Troubleshooting: Diagnose and resolve issues related to OSS applications, databases, and underlying infrastructure.

Automation: Develop and implement automation scripts and tools to streamline operational processes and improve efficiency. Documentation: Create and maintain technical documentation, including system designs, configurations, and operational procedures.

• Monitor and manage telecom OSS platforms (TeMIP, UCA, OpenNMS, UOC) to ensure 24/7 fault and event management operations.
• Perform L2-level incident investigation, root cause analysis, and resolution for P2/P3/P4 incidents while meeting defined SLAs.
• Conduct routine system health checks, process monitoring, trap testing, log collection, and diagnostics across OSS environments.
• Manage alarm correlation, suppression, enrichment, and beautification to improve alarm quality and operational efficiency.
• Support application upgrades, SSL certificate renewals, and configuration changes with minimal service impact.
• Prepare and maintain SOPs, known issue documents, reports, and escalate recurring or critical issues to L3 teams until closure.

Must-Have:

• Require bachelor's or master's degree or related field.
• Typically, a minimum 8–10 years of hands-on experience in telecom/IT operations with strong exposure to OSS fault management systems.
• Good working knowledge of TeMIP, including filters (Corrective, Tap, Transient, Threshold, Heap, Toggling) and Alarm Beautifier.
• Experience with UCA for alarm correlation, missing alarm checks, RCA, and troubleshooting Valuepack services.
• Solid understanding of OpenNMS device configuration, SNMP polling, event generation, MIB loading, and L2 issue resolution.
• Good knowledge of Linux (command line, basic scripting, log analysis) and telecom alarm flow from EMS to NMS.

It would be nice if you have:

• Familiarity with UOC, OSSM, EDB analysis, ETL/UTM processes, and SAP BO reporting/dashboard creation.
• Understanding of SNMP, syslog, alarm deduplication, suppression, and rule-based correlation mechanisms.
• Strong documentation, communication skills, and the ability to work independently in a rotational 24/7 support environment.