Night Manager

• Ensures that all Front Office Standards Operating policies and procedures are adhered
• Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
• Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
• Strong and effective communication with all other departments
• Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
• Responsible to balance operational, administrative and colleague needs
• Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
• Provides passionate direction towards achieving our vision
• Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
• Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• Minimum 2 years of Front Office management experience in a luxury or high-volume environment.
• Degree or Diploma in Hospitality Management is highly preferred.
• Proven ability to coach and motivate a professional team while balancing financial, operational, and HR priorities.
• Proficiency in Front Office systems (Opera/Fidelio) and Microsoft Office.
• Highly organized and results-oriented with a proven ability to work flexibly under pressure.
• Excellent reading, writing and oral proficiency in English language

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people