Order Fulfillment (Delivery Planner) Executive

ABOUT YOUR ROLE:

You will manage the downstream operations, focusing on the interface between Malaysia warehouses (internal and external) and Customer Service to ensure seamless delivery execution.

YOUR RESPONSIBILITIES WILL INCLUDE:

1. Operational Execution & Dispatch Planning

   • Manage daily order processing for dispatch planning to meet customers request date

   • Maintain Work Order (WO) processing and ensure accurate scheduling

   • Coordinate WIP transfer between plants or external warehouses to the Distribution Centre

   • Coordinate delivery from Third Party warehouse to customers on time

   • Dropshipment coordination to ensure orders and shipping documents are accurate and ready on time.

2. Delivery Monitoring & Backorder Management

   • Monitor and track the delivery schedule - identify and flag out potential delays

   • Perform backorder tracking, including the maintenance of reason codes and the development of proactive action plans

   • Manage and report on customers’ backlog to maintain service transparency

   • Tracking goods return with transporter

3. Cross-functional Coordination

   • Coordinate Scheduled Shipment Dates (SSD) between Customer Service (CS) and the Inventory Specialist Team

   • Work closely with National Leaders in a hybrid model to ensure alignment across both national and regional fulfillment functions.

4. Reporting & Performance Analytics

   • Generate & analyze Dispatch Reports to track operational efficiency

   • Develop and maintain Customer Service scorecards and Customers Indent Shipment Reports

WHAT WE WILL BE LOOKING FOR IN YOU:

• Diploma or Bachelor’s Degree in any related fields

• Minimum 2-3 years experience in a Supply Chain Planning or Customer Service function

• Detail-oriented with good communication and interpersonal skills to work with all levels.

• Self-initiated and able to work effectively to meet the deadlines

• Good team player and service-minded

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.