PERM | Customer Experience Executive | East | Up to $3200 #NKA

Location: Changi Airport

Salary: Up to $3200

Job Responsibilities:

• Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.
• Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.
• Utilize active listening skills to understand customer needs and preferences, and respond accordingly.
• Collaborate with colleagues and stakeholders to achieve customer satisfaction targets.
• Participate in training and development programs to continuously improve customer service skills and product knowledge.
• Analyze customer feedback and provide insights to improve customer experience.
• Develop and maintain a loyal customer base through personalized interactions and excellent service.
• Steering and manage Customer’s experience both on line and off line.
• Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc
• Provide and upkeep service recovery protocol.
• Any other ad-hoc assignment as assigned by the Superiors

Job Requirements:

• Diploma or Degree in Business or a related discipline.
• Minimum 1 year of experience in customer service, customer relations, or customer experience.
• Strong communication and interpersonal skills.
• Customer-focused with the ability to handle feedback, complaints, and service recovery professionally.
• Good problem-solving, organizational, and stakeholder management skills.
• Proficient in Microsoft Excel.
• Able to work effectively in a fast-paced environment and manage multiple priorities.

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd