Policy Operations Assistant - 1 Year Contract

Company Overview

As part of the Talanx Group, HDI Global SE Singapore is a leading insurer that has offered a broad and needs-based range of insurance solutions and accompanying services for decades. HDI operates through foreign branches, subsidiaries and affiliates as well as network partners in more than150 countries.

We offer our employees all of the advantages of an international company by providing a dynamic, modern working environment that continuously challenges and rewards. We place strong emphasis on collaboration, communication, and teamwork, and we encourage our employees to contribute ideas and actively shape the future of our organisation.

Job Summary

Join HDI Global SE Singapore as a Policy Operations Assistant to support policy administration, client and broker relations, and financial processes within the Local Business Portfolios team.

Responsibilities

Local Business Portfolio Administration:

• Accurately process and enter premium data into the GERAS Insurance System to ensure up-to-date policy records
• Issue premium certificates for designated lines of business to support client and broker needs
• Assist Finance with credit control reconciliation and follow-up to maintain accurate financial records
• Manage electronic filing systems and archive lapsed files to maintain organized documentation
• Verify that all files include necessary worksheets and documents for precise data capture
• Assist with partner code creation for coda processing to support financial operations
• Send timely reminders to brokers and clients regarding outstanding premium payments to facilitate collections
• Maintain updated and complete records in the Operations Tracking Report for effective monitoring
• Support the finance department by providing documentation and records upon request

Other Responsibilities:

• Promote HDI Global SE Singapore positively to enhance company reputation
• Build and maintain professional relationships with key intermediaries and customers to support business growth
• Represent the company at conferences, seminars, and industry events as required
• Perform additional duties as assigned to support team and organizational goals

Required competencies and certifications

• Minimum 2 years’ experience in the General Insurance industry, specifically in policy operations or processing roles
• Proficiency in insurance administration systems; experience with GERAS Insurance System preferred
• Strong communication skills, both written and verbal, to interact effectively with clients and colleagues
• High motivation and ability to perform well in a fast-paced environment
• Strong organizational skills and attention to detail to ensure accuracy and compliance
• Ability to manage multiple tasks and meet deadlines consistently

Preferred competencies and qualifications

• Appropriate formal qualifications related to insurance or business administration