Program Analyst

The Productivity Program Analyst is a member of the Clinic Practice Management Section under the Chief of Staff located at the James H. Quillen VA Medical Center with responsibilities to manage multiple data elements that contribute to productivity data for Ambulatory Care Service.

The Productivity Program Analyst is a member of the Clinic Practice Management Section under the Chief of Staff at the James H. Quillen VA Medical Center, with responsibilities for managing multiple data elements that contribute to productivity data for the Ambulatory Care Service. The incumbent provides data, reports , and assistance to the ACOD/GPM, AGPM, and clinical service chiefs in their work in the development of strategic plans for the facility as it relates to access to care. The incumbent measures and provides recommendations with an emphasis on improving clinical product line performance Duties include, but may not be limited to the following: The employee is responsible for determining inefficiencies in current and established practices, forming corrective action plans, and preparing draft policies for senior management consideration and implementation. The employee prepares reports of program status and accomplishments for the overall productivity program. The employee applies fact-finding and investigative techniques (e.g., employee/supervisor interviews, review of work procedures, instructions, records, and files) to gather clear-cut factual evidence of compliance with regulations and productivity measures. The employee identifies skewed data in databases and conducts investigative interviews with physicians, managers, and other employees to identify areas of weakness and/or the source of how the data was captured and entered into the system. The employee works with individual clinical providers, sub-specialty chiefs, Service Chiefs, administrative officers, Group Practice Manager's section and the Chief of Staff to create and implement action plans for reversing negative trends and ensure service-level compliance on all metrics. The incumbent investigative and fact-finding process, the incumbent may be required to review standard and existing practices, work in progress or upon completion, monitor/spot check work as deemed necessary to assess the quality and quantity of work produced and, thus, make appropriate recommendations. Assures that release of information requests are processed in accordance with medical center policy. The employee may be required to assist in contacting clinical staff to obtain information necessary to respond to requests when not readily available in the medical record. Maintain contact with clinical personnel and other staff to resolve delays and misunderstandings in all productivity management processes. Oversees coordination of consultations and referrals of patients to other specialty services and manages schedules for patients for future appointments in accordance with physician clinic profiles and input from the patient(s) to ensure productivity standards are met. Collaborates with Ambulatory Care section chiefs, Service Chiefs and Administrative Officers to oversee outpatient clinic access. Collaborate with Ambulatory Care section chiefs to develop strategies to improve processes in order to meet VACO established access measures and goals. Identifies gaps in data reporting and input and makes recommendations for implementation. Serves as Quality Assurance (QA) Specialist with the responsibility of data collection relating to the quality of work processes and progress of each section within Ambulatory Care Service and evaluating the causes of the deficiencies. Provides data to each section chief individually. Prepares documented reports of findings to the AO, Service Chiefs, Chief of Staff (COS), VISN and VACO. Provides administrative program advice for ambulatory care clinical support services. This may include interpreting policies, making recommendations for local policies, assisting managers in defining administrative requirements, and/or providing advice to higher-level leadership on related issues. Evaluates and monitors administrative activities and makes substantive recommendations for program improvements. Performs demand/capacity analysis, templating and scheduling. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 7:45am to 4:30pm Monday - Friday Compressed/Flexible: Not Authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD60486A and PD60484A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.