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At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Reconciliation Manager, Record to Insight (RTI) / Finance Shared Services

Location: Manila, Philippines

Position Summary

The Reconciliation Manager will lead the Reconciliation Tower within Record to Insight - Finance Shared Services Center and oversee the end-to-end reconciliation process to ensure completeness, accuracy, timeliness, and control compliance of balance sheet reconciliations across Genesys entities.

This role is accountable for maintaining balance sheet integrity through robust reconciliation preparation, review and approval, and well as effective risk management and governance. This role also drives standardization, operational excellence, and automation, while ensuring that reconciliation differences are investigated, root causes are addressed, and recurring issues are resolved at source to minimize downstream detection.

This position requires a strong leader with deep accounting and reconciliation expertise, sound judgment, and the ability to manage multiple workstreams, analyze complex issues, and communicate insights and recommendations effectively to senior leadership.

Key Responsibilities

• Lead the day-to-day operations of the Reconciliation Tower, ensuring reconciliations are completed accurately, on time, and in accordance with established policies, procedures, service levels, and control requirements.
• Own the end-to-end reconciliation process, including account assignment, preparation, review, approval, certification, issue resolution, aging management, and escalation of unreconciled, high-risk, or long-outstanding items.
• Manage team resources, priorities, and multiple reconciliation workstreams to meet operational objectives, service delivery commitments, and shared services goals.
• Monitor and report reconciliation KPIs, including timeliness, quality, aging, recurring items, and risk trends, to drive performance, accountability, and continuous improvement.
• Ensure balance sheet reconciliations are supported by complete, accurate documentation and that reconciling items are clearly explained, actively investigated, justified, and resolved.
• Drive strong governance, risk management, and control discipline by enforcing reconciliation standards, review and approval controls, account certification requirements, audit trails, SOX compliance, US GAAP, and internal control frameworks.
• Analyze data, issues, and operational challenges to identify trends, assess risks, determine root causes, and develop practical recommendations aligned with policies and business objectives.
• Lead operational improvement initiatives and recommend changes to policies, procedures, workflows, systems, and tools to improve service quality, efficiency, control effectiveness, standardization, and scalability.
• Partner with General Accounting, Treasury, Tax, FP&A, Internal Audit, External Audit, and business stakeholders to resolve reconciliation issues, address recurring items, and ensure remediation at source.
• Communicate performance results, risks, issues, and recommendations effectively to managers, senior leadership, and cross-functional stakeholders.
• Support system implementations, ERP enhancements, reconciliation tool optimization, process transitions, and global RTI, Controllership, and FSSC initiatives.
• Maintain current and complete process documentation, including business process documents, process maps, review checklists, workflow documentation, and control narratives.
• Lead, direct, review, and develop experienced and senior professionals, supporting accountability, capability building, continuous improvement, hiring, performance management, promotion, and reward decisions.
• Perform other responsibilities as assigned.

Requirements / Qualifications

• Bachelor’s degree in Accounting, CPA required
• Minimum 8–10 years of relevant experience in accounting, reconciliation, RTI, or finance operations in multinational companies, in a shared services, global business services, or BPO/SSC environment.
• Strong experience in account reconciliations, balance sheet substantiation, month-end close, internal controls, and risk management.
• Deep understanding of reconciliation preparation, review and approval workflows, exception handling, aging management, and control compliance.
• Experience in SOX, audit support, policy compliance, and risk assessment and management.
• Strong knowledge of ERP systems and reconciliation tools; experience with BlackLine, Workday Financials or similar platforms is an advantage.
• Demonstrated ability to determine resource requirements, manage schedules and goals, and lead execution of operational priorities, projects, and process improvements.
• Strong analytical capability with experience evaluating diverse data sets and translating findings into practical recommendations and business actions.
• Advanced communication and presentation skills, both written and oral, with the ability to interact effectively with supervisors, peers, business partners, and upper management.
• Proven leadership capability in managing a team of experienced professionals, including coaching, performance management, and talent development.
• Advanced stakeholder management, negotiation, conflict resolution, and decision-making skills.
• Practical knowledge in leading and managing the execution of processes, projects, and tactical initiatives within a functional area, with strong understanding of the impact of work on adjacent areas of the organization.
• Experience with or willingness to learn AI-powered tools (e.g., automation, data analysis, or generative AI) to enhance accounting workflows.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.