Recreation Manager

Coordinate Recreation Activities and Programs:

• Organize and oversee a variety of recreational programs and events, such as fitness classes, pool activities, sports, arts and crafts, games, and outdoor excursions.
• Develop new and innovative recreational activities based on guest interests and feedback, ensuring programs align with the hotel's brand and guest demographic.
• Manage the scheduling and implementation of activities to maximize guest participation and satisfaction.

Ensure Guest Satisfaction:

• Provide excellent customer service, engaging with guests and ensuring their recreational needs are met.
• Respond to guest feedback and concerns related to recreational activities, resolving any issues promptly and professionally.
• Create memorable experiences for guests by ensuring that recreational activities are fun, safe, and engaging.

Maintain Recreation Facilities:

• Ensure that all recreation facilities, including pools, fitness centers, sports areas, and equipment, are clean, safe, and well-maintained.
• Conduct regular inspections of recreational facilities and equipment, addressing any maintenance or safety concerns.

Safety and Risk Management:

• Enforce safety regulations and ensure that associates are trained in emergency procedures and first aid.
• Monitor the safety of guests participating in recreational activities and ensure that associates follow safety protocols.

Promote Hotel Recreational Offerings:

• Assist with the marketing and promotion of recreational activities to hotel guests, both in-house and prospective guests.
• Provide information to guests about available activities, helping them plan and book events or services.

• Previous experience in a similar role at a luxury resort or hotel (3–5 years preferred).

• Strong leadership and team development skills.

• Creative, energetic, and child-friendly personality.

• Excellent communication skills and guest engagement abilities.

• Fluency in English; additional languages are an advantage.

• CPR and First Aid certification (preferred or willing to obtain).