Retail Executive

Job Description: Retail Executive

Position Title: Retail Executive
Location: Vivino (Singapore) - Velocity@Novena Square / Raffles City Shopping Mall
Reports To: Operation Manager

Job Summary:

We are seeking a friendly, energetic, and customer-focused Retail Executive to join our team. As a Retail Executive, you will be responsible for providing excellent customer service, assisting with product sales, maintaining the store’s visual appeal, and ensuring a smooth and efficient shopping experience for all customers. You will play an essential role in driving sales and ensuring our store operates effectively.

Key Responsibilities:

• Customer Service: Greet customers, assist with inquiries, and provide expert product knowledge to ensure a high level of customer satisfaction. Serving at in-house wine bar.

• Sales Support: Assist customers in selecting and purchasing products, making recommendations based on their needs.

• Merchandising: Ensure store displays are visually appealing, well-stocked, and organized. Replenish shelves as needed and arrange products according to store guidelines.

• Cash Handling: Operate the cash register, process transactions accurately, and handle cash, credit, or debit card payments.

• Stock Management: Assist with receiving, unpacking, and organizing stock deliveries. Perform stock rotation and ensure products are stored and displayed in an orderly manner.

• Store Cleanliness: Maintain a clean and tidy store environment, including floor cleaning, dusting, and tidying up product displays.

• Team Collaboration: Work closely with other team members and supervisors to achieve daily sales goals and deliver excellent customer service.

• Product Knowledge: Keep up-to-date with the store’s product offerings, promotions, and seasonal trends in order to provide helpful and informed advice to customers.

• Health and Safety: Follow all store safety and security procedures to ensure a safe working environment for both customers and staff.

Skills and Qualifications:

• Customer Service Skills: Friendly, approachable, and professional demeanor with excellent communication and interpersonal skills.

• Sales Abilities: Ability to engage with customers and drive sales through effective product recommendations.

• Attention to Detail: Ability to maintain store presentation, including stock organization and product displays.

• Team Player: Ability to work collaboratively in a fast-paced environment.

• Basic Math Skills: Competence in handling cash and processing transactions accurately.

• Flexibility: Willingness to work evenings, weekends, and Public Holidays as required.

• Experience: Previous retail experience in wine store is an advantage, but on-the-job training will be provided.

Working Conditions:

• Must be able to stand for extended periods and lift light to moderate objects.
• Must be comfortable working in a retail environment with a high level of customer interaction.