Senior Officer, Cloud and AIOps Engineering

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

• Facilitate the overall Technology organization to adopt cloud-first strategy & realize the overall Group Technology Strategy by where Cloud based operation underpins.
• Support cloud transformation concepts and engineering patterns into development teams to keep systems operating effectively
• Develop the Unified Monitoring & Observability Platform for group centralized monitoring for enhanced monitoring solution and cost optimization

KEY ACCOUNTAIBILITIES

• Deploy and maintain CI/CD pipelines across multiple CoE and agency DevOps environments
• Deploy and maintain critical applications on cloud-native microservices architecture -Use infrastructure-as-code (currently, but not limited to, Terraform) and configuration management (currently, but not limited to, Chef) to automate CoE and local multi-cloud infrastructure
• Improve automation and fault tolerance of the deployment process
• Maintain group monitoring platform and support BU users to migrate existing monitoring tool to the unified platform
• Configurate unified monitoring platform for cost optimization with scalability
• Design and implement AI-driven monitoring capabilities to enhance observability and operational intelligence
• Utilize GenAI for contextual insights, providing actionable recommendations and intelligent summaries for faster decision-making.

QUALIFICATIONS / EXPERIENCE

• 5+ years of IT experience
• Relevant degree or diploma programme of study
• Advanced level software architecture and programming skills

KNOWLEDGE & TECHNICAL SKILLS

• Experience in developing and managing application monitoring solutions for large-scale cloud-based architecture involving multiple clouds
• Experience with DevOps frameworks such as; release engineering tactics, advanced test automation, infrastructure as code, self-healing, technical debt and toil elimination and chaos engineering
• Experience working with APIs achieving automation and interoperability
• Experience with containers platforms (Docker EE or Openshift) and orchestration (Kubernetes)
• Solid practical Linux- and Windows-based system administration skills in a cloud or virtualization environments
• Experience building sophisticated and highly automated infrastructure
• Experience with seamless/automated build scripts used for release management
• Understanding and experience with tagging
• Good command of spoken and written English