Senior Product Manager

You will lead the end-to-end product development of AI moderation tools for live streaming commerce and VOC intelligence platforms that analyze customer sentiment, feedback, and behavioral signals across digital touchpoints. The role demands a strong technical understanding of AI capabilities, deep familiarity with APAC social commerce ecosystems, and the ability to translate ambiguous business problems into clearly defined product requirements. You will work closely with engineering teams, digital experience, customer care team to ship products that balance automation with human oversight. Key Responsibilities: Own and prioritize the product backlog for live streaming AI moderation, VOC AI products and potential other AI products across multiple APAC markets. Define product requirements and acceptance criteria for AI models, moderation workflows, and customer analytics dashboards. Collaborate with regional teams (CN, RPAC, etc) to gather market-specific requirements and validate product-market fit. Act as the bridge between technical teams and business stakeholders, translating AI capabilities into tangible business value. Minimum Qualifications 10+ years of professional experience working within a product, project, or program management role. Proven track record of working with engineering teams to ship AI-powered products in contact center, e-commerce systems and technologies. Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership. Majored in Computer Science, Engineering, Data science, Business or related field. Professional proficiency in both English and Mandarin. Preferred Qualifications Experience in building products for live streaming or short-video platforms (e.g., TikTok, Douyin, Taobao) Background in VOC, customer experience analytics, or social listening platforms like Sprinklr, Medallia etc. Experience with content moderation, or compliance-related product development. Strong understanding of NLP, sentiment analysis, and classification models. Familiarity with multi-model AI systems (text, image, etc.) and real-time streaming infrastructure. Experience working in a platform or shared services model, serving multiple regional teams with configurable solutions. Knowledge of APAC regulatory landscapes related to content moderation, data privacy and AI governance. MBA or advanced degree in a technical or business discipline.