Senior Software Engineer (EAA)

You will build applications and services using Go and cloud technologies to increase customer agent productivity, drive automation, and deliver AI/ML features. You will assess and integrate third-party tools, solve complex cross-functional problems, foresee and mitigate technical issues, communicate technical concepts to non-technical stakeholders, and mentor engineers while working across time zones.

Responsibilities

• Build complete user features using Go and cloud technologies
• Lead assessment and implementation of third-party tools
• Deliver cross-functional outcomes to complex problems in collaboration with product, design, security, data, and other engineering teams
• Assess and improve platform development practices and technical domains to deliver cross-team improvements
• Generate, vet, and transform innovative ideas into actionable solutions
• Anticipate potential issues and adapt approaches to avoid adverse impact
• Communicate technical concepts clearly to technical and non-technical leaders
• Distill complex technical themes so entry level non-technical team members can understand them
• Mentor team members in design, coding, testing, release/deploy processes, documentation, metrics/logging and scaling
• Coordinate and work effectively with teams across multiple time zones

Requirements

• At least 5 years of experience in software engineering
• At least 5 years of experience developing large scale systems with Go and cloud technologies and shipping user-facing features
• Experience with third-party vendor integrations
• Experience with large-scale, high-traffic platforms and building scalable, robust services
• Experience authoring and contributing to technical architecture
• Experience with AWS, Kubernetes, Terraform, and BuildKite or similar tools
• Experience with rate limiting, caching, load balancing, circuit breakers, metrics, logging, tracing, and debugging
• Experience with event-driven architectures (Kafka, MQ) and proficiency in SQL or NoSQL databases
• Understanding of concepts like gRPC, GraphQL, and ETL
• Proficiency in Go
• Nice to have: Python
• Nice to have: Ruby
• Nice to have: SaaS platform experience

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k)
• equity
• bonus eligibility