Service Support Senior Coordinator

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Service Contract loading and tracking on oracle.
• Managing invoices and on time submission to all customers.
• AR follow-ups on payments.
• Invoice reporting for tax filing.
• OPF and EPR creation for Internal and external suppliers.
• Shipment handling for all service Spares orders.
• Issuance of SR and CE assigning.
• Handling DPG warranty and ASP performance TAT.
• Handling spares inventory movement and replenishment.
• Handling warranty cases for 3 phase, thermal and monitoring items.
• Handling of repair cases for rectifier warranty.

Qualifications:

Required/ Minimum Qualifications:

• Bachelor's Degree at minimum with at least 5-7 years' experience.
• Excellent written and oral communication skills
• Language skills: English
• Work experience on oracle

Personal skills

• Can perform work Independently.
• Strong willingness and availability to navigate through internal processes.
• Good relationship building and management skills with the ability to foster long-term relationships with internal and external customers.
• Pro-activeness with positive team spirit.
• Self- motivated.
• Time management skills.