Tech Support Engineer/Helpdesk Engineer

Job Summary

NTT DATA is seeking a proactive and detail-oriented Support Engineer to join our IT operations team. The successful candidate will act as the first point of contact for technical support, ensuring timely resolution of incidents, maintaining system stability, and delivering high-quality service to end users. This role requires strong troubleshooting skills, a customer-focused mindset, and the ability to perform in a fast-paced environment.

Key Responsibilities

· Serve as the first point of contact for IT support via phone, email, or ticketing system

· Log, categorize, and prioritize incidents and service requests

· Troubleshoot application related issues.

· Monitor system alerts and scheduled jobs

· Follow standard operating procedures (SOPs) and knowledge base articles

· Ensure incidents are resolved within SLA timelines

· Perform incidents escalation if required

· Maintain proper documentation of tickets and resolutions

· Provide regular status updates to users

· Perform any ad-hoc tasks assigned by the reporting manager

Qualifications

· Diploma / Bachelor’s degree in IT, Computer Science, or related field

· At least 3 years of experience in IT support /Helpdesk

· Strong troubleshooting and analytical skills with the ability to prioritize tasks

· Good communication skills (verbal and written)

· Familiar with web application development

· Good knowledge of programming methodologies and best practices

· Ability to multi-task in a demanding, fast paced environment

· Ability to work independently as well as in a team

· Knowledge or exposure to Javascript, HTML, CSS,React, NodeJS, Oracle or MSSQL

· Experience in using GitLab, Jira and CI/CD orknowledge on Java, Jenkins, Integration Testing and other Server Technologies would be a plus

Ability to work effectively in a fast-paced, high-pressure environment

Self-motivated with the ability to work independently and collaboratively