Telemarketer cum Receptionist Job Description (Beauty Salon)

Description

Telemarketer cum Receptionist Job Description (Beauty Salon)

Primary Objective:
To manage front desk operations, provide excellent customer service, schedule appointments, and conduct telemarketing activities to promote salon services, treatments, and beauty products.

Key Responsibilities

1. Reception & Front Desk Management

• Welcome and attend to customers in a professional and friendly manner.
• Manage appointment bookings, confirmations, and rescheduling.
• Register customers and update customer records accurately.
• Handle incoming calls, emails, WhatsApp messages, and customer enquiries.
• Ensure the reception area is clean, organized, and presentable.

2. Telemarketing & Customer Follow-Up

• Conduct outbound calls to existing and potential customers.
• Promote salon services, treatment packages, memberships, and beauty products.
• Invite customers to promotional events, product launches, and special campaigns.
• Follow up on leads, enquiries, and inactive customers.
• Schedule appointments and secure customer visits through telemarketing activities.

3. Customer Service

• Handle customer feedback and direct complaints to the relevant personnel.
• Maintain positive customer relationships and encourage repeat visits.
• Ensure a high level of customer satisfaction.

5. Administrative Duties

• Prepare daily appointment schedules and customer records
  
• Register customer car access to car park
• Retrieve customer card and proper keeping after each session used.
• Process customer payments or change payment when required.
• Ensuring timely recording of all sessions used in pos

6. Key Performance Indicators (KPIs)

• Number of appointments secured through telemarketing.
• Customer attendance rate for scheduled appointments.
• Achievement of sales and booking targets.
• Customer satisfaction and retention rate.
• Number of customer follow-up calls completed.
• Accuracy of appointment scheduling and customer records.