Villa Host
- Act as the final gatekeeper for villa preparedness, confirming room cleanliness, amenities, floral arrangements, and fulfillment of all guest preferences collected by the Guest Experience team during the pre-arrival process.
- Offer a detailed orientation upon the guest’s arrival, ensuring they feel welcomed, informed, and cared for.
- Assist guests with any request or wish, always anticipating needs and preferences to deliver thoughtful, intuitive service.
- Facilitate garment care (pressing) and beachwear care, footwear service, and professional packing/unpacking.
- Coordinate and prepare the villa for in-room dining orders, ensuring timely service and table setup in collaboration with In-Room Dining.
- Assist with personal arrangements such as confirming flights, booking transportation, securing restaurant reservations, or preparing special in-villa touches such as a drawn bath.
- Escort all guests dining with us and ensure seamless handover to their designated venue.
- Bachelor’s degree in hospitality or related field.
- Knowledge of flowers, wines, spirits, and fine foods.
- Skilled in basic fine dining service techniques.
- Ability to communicate in an additional language beyond English; preferred languages include Mandarin, Thai, Arabic, Spanish, Italian, Russian, French, or German.
- Two or more years of experience in luxury hospitality, ideally within a Five-Star or One, Two or Three Michelin Key hotel.
- Previous experience as Villa Host or Butler is mandatory
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.