Voice Support Specialist (Serbia)
Yandex is looking for a Support Specialist to respond to customer queries, make outbound calls, and gather customer feedback. Apply if you’re empathetic, proactive, and fluent in Serbian and English.Handle incoming requests
You will respond to customer queries promptly and professionally by phone, email, and chat. Reach out proactively
You will make outbound calls to customers and partners to offer assistance, clarify details, and ensure smooth communication. Share insights and feedback
You will collect user feedback and share it with product, sales, and marketing teams to help improve services.* Are passionate about helping and communicating with people * Have good problem-solving and conflict resolution skills * Possess strong written and verbal communication skills in Serbian and English (you can write quickly and accurately)* 3+ months of experience in customer support or a call center
You will respond to customer queries promptly and professionally by phone, email, and chat. Reach out proactively
You will make outbound calls to customers and partners to offer assistance, clarify details, and ensure smooth communication. Share insights and feedback
You will collect user feedback and share it with product, sales, and marketing teams to help improve services.* Are passionate about helping and communicating with people * Have good problem-solving and conflict resolution skills * Possess strong written and verbal communication skills in Serbian and English (you can write quickly and accurately)* 3+ months of experience in customer support or a call center
Mercier Consultancy