Support Specialist
Yandex is looking for a Support Specialist in Serbia to respond to customer queries, make outbound calls, and gather customer feedback. Apply if you have a passion for helping people, good problem-solving and conflict management skills, and are fluent in Serbian and English.Handle incoming requests
You will respond to customer queries promptly and professionally via phone, email, and chat. Reach out proactively
You will make outbound calls to customers and partners to offer assistance, clarify details, and ensure smooth communication. Share insights and feedback
You will collect user feedback and share it with product, sales, and marketing teams.* Are passionate about helping and communicating with people * Have good problem-solving and conflict resolution skills * Possess strong writing and verbal communication skills in Serbian and English (you can write quickly and accurately) * Are ready to work shifts (2/2, 8:00 a.m.– 8:00 p.m.; 8:00 p.m.– 8:00 a.m.; 9:00 p.m.– 9:00 a.m.; 9:00 a.m.– 9:00 p.m. ; 10:00 a.m.– 10:00 p.m.; 11:00 a.m.– 11:00 p.m.; 12:00 p.m.– 12:00 a.m. GMT+3)
You will respond to customer queries promptly and professionally via phone, email, and chat. Reach out proactively
You will make outbound calls to customers and partners to offer assistance, clarify details, and ensure smooth communication. Share insights and feedback
You will collect user feedback and share it with product, sales, and marketing teams.* Are passionate about helping and communicating with people * Have good problem-solving and conflict resolution skills * Possess strong writing and verbal communication skills in Serbian and English (you can write quickly and accurately) * Are ready to work shifts (2/2, 8:00 a.m.– 8:00 p.m.; 8:00 p.m.– 8:00 a.m.; 9:00 p.m.– 9:00 a.m.; 9:00 a.m.– 9:00 p.m. ; 10:00 a.m.– 10:00 p.m.; 11:00 a.m.– 11:00 p.m.; 12:00 p.m.– 12:00 a.m. GMT+3)