1 Year Frontline Customer Service - Insurance (Up to $3800) #NKA
Location: PLQ/Raffles Place
Duration: 1 year contract
Working Hours: Mon - Fri, 9 - 6
Salary: Up to $3800 + 1 month bonus
Job Responsibilities:
- Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
- Ensure unresolved issues over the counter are promptly followed up within stipulated time;
- Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
- Provide excellent customer service experience;
- Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
- Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and CallCentre;
- May be rotated amongst the different Service Centres;
- Undertake projects or other responsibilities as assigned
Job Requirements:
- Minimum GCE ‘A’/ Diploma/ Degree holder in any field with customer service experience
- Applicants with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.
- Applicant must be comfortable to work in Frontline Environment
- Proficient in MS Office applications Excel and Word
Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd