1 Year Insurance Customer Service (Emails) | Up to $3800 #NKA

Location: Eunos

Duration: 12 months contract

Working Hours: Mon - Fri, 9 - 6

Salary: Up to $3800 + 2 months bonus

Job Responsibilities:

• Ensure claim submissions and requests received through emails are responded within the expected turnaround time of T0;
• Ensure claim enquiries and requests received through emails are responded within the expected turnaround time of T1;
• Forward claim submissions by agents and policyholders to the correct Claim Admin Team for claim registration, on day of email receipt.
• Acknowledge agents’ and policyholders’ emails, upon receipt of claim submissions.
• Tag and ‘wrap’ emails which does not require further action.
• Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims where policy has to be voided due to material non-disclosure.
• Assess and manage appeals, feedback and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors
• Other projects or ad-hoc assignments/tasks delegated by the Unit Head;

Job Requirements:

• Minimum A Level with experience in insurance industry
• Prior customer service experience preferred

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd