Customer Transportation Specialist

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Title: Customer Transportation Specialist

Scope: Regional

Location: Englewood Cliffs, NJ

Terms: Full time, International assignment is not available for this role and relocation for local and international candidates is not provided.

THE ROLE:
Become a part of a winning distribution operations team named top in the industry consistently since 2012 by Gartner, Inc. This fast paced, constantly evolving role offers you the opportunity to manage key strategic functions involved in the distribution of products to key customers
Specialists move quickly within a challenging environment to support our customers and their strategic goals. This cross-functional position allows Specialists to gain a rich understanding of both, our customers and the Supply Chain. Team commitment, on-going business engagement and breakthrough thinking will be required to evaluate Key Performance Indicators (KPIs) in an effort to identify distribution solutions that align Magnum and Customer strategies. Magnum offers a range of opportunities with a high focus on professional development and monthly reviews which will give you real responsibility from day one. The Magnum culture offers you an open, diverse, and collaborative work environment. We also provide the flexibility of agile work to meet your home-life balance.
This role will be supporting all the North America Business (US and Canada).

WHAT YOU'LL BE RESPONSIBLE FOR:

You’re a born leader: You understand the business priorities and leverage your business knowledge to align with customer needs to execute logistics processes with consistency. You will develop, implement, and lead the cross-functional, fully integrated processes that enable successful on-time delivery to our customers and align with our customers to achieve their strategic goals to build for continued growth, along with heavy involvement in the day-to-day process of Transportation team.
You’re a storyteller: You will interact and build positive relationships with internal departments and external partners. Through leveraging business acumen, system knowledge and analytical strengths, you will lead open and strategic communication with internal and external stakeholders in relation to carrier capacity, seasonal inventory, volume spikes, and opportunities for synergy, strategy development and growth.
You’re a changemaker: You will collaboratively work with internal and external customers (Customer Service, Warehousing, Logistics Procurement, Logistics Operations and Carriers) to measure performance and improve KPIs to achieve business and customer service goals via reviews of on time performance, accessorial reduction, chargeback mitigation and proactive track and trace. Your collaboration and strength of relationships will support you in driving continuous improvement through determining root cause, developing and implementing sustainable solutions for long-term success. You will demonstrate strong bias for action and drive accountability to quickly action business continuity plans and/or deviations from best practice and identify and execute efficiency opportunities; either through driving savings or making recommendations for better ways of working.
You’re a paradox navigator: You will identify critical issues and escalate appropriately, assemble opportunities and engage appropriate decision makers. Through leveraging acumen, your facilitation to gain cross functional alignment will drive the business in achieving best practices that can be shared with your peers. You will utilize your highly analytical skills using MS-Excel, SAP and Power BI.

WE'RE LOOKING FOR SOMEONE WHO…

• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organization
• Values collaboration, clarity and low-ego ways of working

What do the minimum requirements look like?

• Bachelor’s degree from an accredited university or equivalent work experience.
• Minimum 2 years in Logistics and Supply Chain (or 6 if no Bachelor's degree attained)
• Experience using advanced Microsoft Excel, Power BI, PowerPoint, SAP and comfort using integrated computer systems.

What else is critical to your success?

Your attitude. You love to work in an evolving and fast-paced environment and are a master at juggling multiple priorities with pressure to deliver on-time. You'll have an innate ability to translate numbers into stories and discuss them with a multitude of audiences. But most of all, you want to improve everything you touch, whether it be processes, problem solving or creative ways of being proactive. Strong communication and interpersonal skills required.

WHAT YOU'LL GET:

Alongside meaningful work and strong development, we offer a reward package that typically includes:

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Medical, dental and (where applicable) vision coverage
• Health and wellbeing support, including employee assistance programs and wellness initiatives
• Health-related savings and spending accounts
• Retirement savings programs with a competitive matching plan
• Additional employee perks (e.g., corporate discounts, commuter or learning support)

Pay: The pay range for this position is $71,400 to $107,200. The Magnum Ice Cream Company (TMICC) takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Benefits: TMICC employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact

- Free to move fast, experiment and challenge how things are done

- Continuous learning and development as the business grows

- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.