French-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation
Mercier Consultancy is excited to partner with Riot Games to offer an outstanding opportunity for a French-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Become a key member of a global gaming company committed to delivering exceptional player experiences.
As a French-Speaking Player Support Specialist, you will provide excellent assistance to French-speaking players, ensuring their issues are promptly addressed and their gaming experience remains enjoyable. Your passion for gaming and excellent communication skills will help maintain a positive and inclusive gaming community.
Responsibilities
- Provide timely and professional support to French-speaking players through email, chat, and social media channels.
- Investigate and resolve account, gameplay, and technical issues efficiently.
- Maintain accurate records of player interactions and support tickets.
- Collaborate with cross-functional teams to resolve complex player issues and improve overall satisfaction.
- Collect and relay player feedback to Riot Games' development teams to enhance the gaming experience.
- Promote a welcoming and supportive community through empathetic communication.
- Stay up-to-date with the latest game updates, trends, and Riot Games products.
The package includes fully paid relocation to Sofia, Bulgaria.
Requirements
- Fluency in French and English, both written and spoken. Native language and nationality must be clearly specified in your C.V. and/or Cover Letter.
- Excellent communication and customer support skills.
- Experience in player support or customer-facing roles is a strong advantage.
- Passion for gaming and a solid understanding of gaming culture.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with customer support tools and gaming platforms is a plus.
- Willingness and ability to relocate to Sofia, Bulgaria, with full relocation support provided.
Benefits
- Financial support during relocation
- Fully paid training sessions from the office
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses